Natasha 8th July 2010
My husband and I recently paved our back courtyard and I was given the task of finding the pavers. I started by looking locally but unfortunately found that they either 1) didn't answer their phone; 2) didn't bother to get off their chair when I entered their premises; or 3) were far too expensive. I then found PaveWorld online and gave them a call. I noticed the difference in their customer service straight away! The girl who answered the phone was absolutely delightful and took the time to explain the difference between the sizes, materials and quality of the pavers. I was concerned about ordering 2nds so she even had her boss (Steve) contact me to provide reassurance. I was initially not going to go through PaveWorld as they were a 40 minute drive from my home but it was definitely worth the trip! I met Steve in the office and he was unbelievably friendly and took the time to walk me around the yard and show me the different pavers. He even let me take a couple of different colours home to show my husband. We ended up going with 2nds and out of 33sqm we probably had only 2sqm that had chips and cracks (we still could have cut them to fill in gaps but we were too lazy and decided to use pebbles instead!).
Really, really impressed with this company and their exceptional customer service. We have just purchased another home and will definitely use them again for future paving needs.